Privacy Policy

DogMethod ("we", "us", or "our") operates dogmethod.co and related services (the "Service"). This Privacy Policy explains how we collect, use, store, and share personal information when you use the Service.

By using DogMethod, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Service.

We may collect the following types of information:

• Account information: email address and authentication data when you create an account or sign in with a magic link.
• Assessment and plan information: details you provide about your dog and training situation, such as name, breed, age, behavior, equipment, training history, and daily feedback you submit in the app.
• Purchase information: payment status, transaction identifiers, and billing-related metadata processed through Stripe. We do not store full payment card numbers on our servers.
• Usage information: plan progress, completed tasks, coaching notes, and interactions with the Service.
• Technical information: browser type, device information, IP address, and similar data collected automatically when you visit the Service.
• Communications: messages you send us and transactional emails we send you (such as welcome emails, purchase confirmations, and sign-in links).

We use personal information to:

• Provide, personalize, and deliver your dog training plans
• Create and manage your account and authenticate sign-in
• Process payments and fulfill purchases
• Send transactional emails related to your account, purchases, and sign-in
• Save your progress and coaching feedback within the Service
• Improve, maintain, and secure the Service
• Measure advertising performance and understand how the Service is used
• Respond to support requests and enforce our Terms & Conditions

We use third-party AI services to generate personalized training plans and coaching responses based on information you submit. Assessment answers, plan context, and feedback you provide may be sent to these providers for processing.

We do not use your information to train public AI models on your behalf unless a provider's own terms state otherwise. We use AI providers only to deliver the Service to you.

If you are located in the European Economic Area or the United Kingdom, we process personal data on the following bases, depending on the activity:

• Contract: to provide the Service, process purchases, and manage your account
• Legitimate interests: to improve the Service, prevent abuse, and measure marketing performance, where those interests are not overridden by your rights
• Consent: where required for optional activities such as certain marketing cookies or communications
• Legal obligation: where we must retain or disclose information to comply with law

We do not sell your personal information. We share information only with service providers that help us operate the Service, including providers for:

• Authentication and database hosting (Supabase)
• Payment processing (Stripe)
• Email delivery (Resend)
• AI plan generation and coaching (OpenAI)
• Website hosting and infrastructure
• Analytics and advertising measurement (Google)

These providers process data on our behalf under contractual safeguards and only as needed to perform their services.

We may also disclose information if required by law, to protect our rights or users, or in connection with a business transfer such as a merger or acquisition.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand Service usage. Authentication cookies are necessary for account access.

We may use analytics and advertising technologies (such as Google Ads tags) to measure conversions and campaign performance. You can control cookies through your browser settings, though some features may not work properly if essential cookies are disabled.

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

Account and plan data is generally kept while your account remains active and for a reasonable period afterward unless you request deletion, subject to legal or backup retention requirements.

We use reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, and reputable infrastructure providers.

No method of transmission or storage is completely secure. You are responsible for keeping access to your email account secure, since sign-in links are sent there.

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of your data in a portable format.

You may also withdraw consent where processing is based on consent, and lodge a complaint with your local data protection authority.

To exercise your rights, contact us at hello@dogmethod.co. We may need to verify your identity before responding.

Your information may be processed in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

The Service may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the "Last updated" date.

Continued use of the Service after changes become effective means you accept the revised policy.

For privacy questions or requests, contact hello@dogmethod.co.